Question 1

Where do you source your ingredients from?

Accepted Answer

All ingredients used in our PBSK products are proudly sourced exclusively from within Australia. By supporting local suppliers, we ensure full transparency over ingredient origins while contributing to our local economy wherever possible.

Question 2

Are your products cruelty free?

Accepted Answer

Our products are 100% cruelty-free and with no animal testing done whatsoever.

Question 3

What skin types are your products suitable for?

Accepted Answer

Our PBSK products are thoughtfully formulated to be suitable for all skin types, including acne-prone, dry, oily, and sensitive skin. Checkout our breakdown page for more information.

Question 4

How long do my products last after opening and how should I store them?

Accepted Answer

To maintain optimal quality, our products are best used within approximately six months after opening, provided they are stored in a cool, dry place away from direct sunlight.

Question 5

Can I find you at local markets?

Accepted Answer

Absolutely! We regularly attend our local markets in Sunshine Coast—follow us on social media to stay up to date on our upcoming locations and events.

Question 6

Where do you ship?

Accepted Answer

Please note, we are only able to ship within Australia at this time.

Question 7

How long should I expect delivery?

Accepted Answer

2– 7 business days for most metro areas.

Question 8

What happens if my product arrives damaged or never arrives?

Accepted Answer

Please contact us within 7 days and we will liaise with our delivery partners to resolve the issue.

FAQs